Refund policy

Refund, Returns and Cancellations Policy

Last updated: 21 September 2026

We want you to be happy with your Wildfound order. This policy explains your right to cancel an online purchase, how to return an item and what happens if a product is faulty, damaged or incorrect.

1. Your right to cancel an online order

For eligible online purchases, you may cancel your order without giving a reason at any time before delivery and for 14 calendar days after the day on which you, or a person nominated by you, receives the goods.

Where an order is delivered in separate parcels, the 14-day period begins after the final item in the order has been delivered.

If the final day of the cancellation period falls on a weekend or public holiday, the deadline extends to the next working day.

To exercise this right, you can:

Select “Returns & cancellations” on our website and submit a request from your order page; or
Email team@wildfound.ie with your name, Order Number and a clear statement that you wish to cancel your order.

You do not have to provide a reason. We will acknowledge your request by email.

2. Returning goods after cancellation

After notifying us that you wish to cancel, you must return the goods within a further 14 days.

For change-of-mind returns, you are responsible for the direct cost of return postage. Please pack the products carefully and obtain proof of postage.

Returns should be sent to:

Wildfound Returns
Abbeylands
Milltown
Killarney
Co. Kerry
V93 A3H7
Ireland

3. Condition of returned goods

You may inspect a product to establish its nature, characteristics and functioning, in the same way that you reasonably could in a shop.

You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to inspect the product. For example, burning a candle or using wax melts may significantly reduce their value and may result in a corresponding reduction in the refund.

Please return products in their original packaging where reasonably possible, but the absence of original packaging does not automatically remove your statutory rights.

4. Refunds for change-of-mind cancellations

Where the right to cancel applies, we will refund:

The price paid for the returned goods; and
The cost of our least expensive standard delivery option, where an original delivery charge was paid.

We will issue the refund no later than 14 days after being informed of your cancellation. We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever happens first.

Refunds will be issued to the original payment method unless you expressly agree otherwise. We do not charge a refund or restocking fee.

Any additional amount paid for an upgraded or express delivery service is not refundable beyond the cost of our standard delivery option.

5. Cancellations before dispatch

You can request cancellation of an unfulfilled order through the “Returns & cancellations” link on our website.

If your order has already been dispatched, you can still exercise your applicable right to cancel and return the goods using the process above.

6. Faulty, damaged or incorrect products

Your statutory rights for faulty, damaged, unsafe or incorrectly supplied goods are separate from the change-of-mind rights described above and are not limited by this policy.

If an item arrives faulty, damaged or not as ordered, please email team@wildfound.ie with your Order Number and a description of the issue. Photographs of the product and packaging are helpful when investigating damage, but providing photographs does not remove or replace your statutory rights.

Where a fault is reported within 30 days of receiving the goods, you may have a statutory right to cancel the purchase and receive a full refund. After that period, other statutory remedies—including repair, replacement, price reduction or refund—may apply depending on the circumstances.

Where goods are faulty, damaged or incorrect, Wildfound will cover the reasonable return cost where required by law.

7. Exceptions to the right to cancel

The statutory right to cancel may not apply to certain products excluded by law, including:

Goods made to your specifications or clearly personalised; and
Sealed goods that are not suitable for return for health or hygiene reasons where the seal has been broken after delivery.

These exceptions do not affect your rights if a product is faulty, damaged or not as described.

A product is not excluded from the right to cancel merely because it was purchased at a reduced or sale price.

8. Exchanges

We do not currently process direct exchanges. If you would like another scent or product, please return the eligible item for a refund and place a new order.